The primary goal of the complaints framework is to establish safe lines of communication for general members and members of Council to report any issues or concerns. This may include issues of harassment or bullying at events or on Council, feelings of exclusion or marginalisation on council, at events, or from RMA communications (e.g. tweets, newsletters, emails), and any violations of the Code of Conduct.

The Executive and Communications Officers are the primary point of contact via a shared email address. They will triage and action the items accordingly. An anonymised summary of any complaints received will be reported on from the EDI WG back to Council at the AGM. This structure is intended to create a robust process, and ensure institutional accountability as well as shared responsibility and expertise when dealing with complaints.

The complaints process is set out in this document. The web form to complete to make a complaint can be found in the members’ section of the website.

In the event that a non-Member wishes to raise a complaint, please contact the President directly president@rma.ac.uk, or via email to complaints@rma.ac.uk if the complaint pertains to the President

• Comms: Dan Elphick
• Exec officer: Amanda Babington/Kerry Bunkhall
• President or Vice-President: Simon Keefe or an appropriate VP
• EDI WG co-chairs: Freya Jarman and Amy Blier-Carruthers

As a complainant, you can decide when completing the webform whether you want your complaint to be anonymous or not. If you want to remain anonymous, you need not include your email address but will not be able to get a response. If you decide to supply an email address, those triaging your complaint will keep it anonymous as far as is possible. This is intended to promote a feeling of safety and encourage people to come forward and share their experiences without fear of judgement or any professional repercussions.